1. Time - First and foremost we respect our customers' time. We are "If There's Any Delay, It's You We Pay!®"*. No questions asked.

2. Integrity - We are forthright and truthful in our dealings with customers, employees, vendors, and other stakeholders. We keep our promises.

3. Respect for the Law - We adhere to all governing laws, regulations and ordinances that pertain to the Plumbing industry as prescribed by federal, state, municipal and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.

4. Excellence - We design, install, service and repair Plumbing systems and parts in strict accordance with the highest industry standards.

5. Safety & Reputation - We maintain a clean, safe, respectable and reputable place of business that reflects the high standards of Benjamin Franklin Plumbing Northfield.

6. Teamwork - We support each member of the team to strengthen the brand and build successful long-term relationships.

7. Service - We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.

8. Respect for Others - We treat our customers, fellow employees and other industry professionals with the utmost respect.

9. Privacy - We show the greatest respect for the sanctity of our customers' homes and their privacy.

10. Competition - We value fair competition. We advertise, promote and market our brand fairly and accurately and in a manner that reflects the high standards of Benjamin Franklin Plumbing Northfield.

*up to 300

UWIN® is a consumer service resource that allows home services contractors to provide an extra level of protection and peace of mind to residential home service consumers. When you do business with a UWIN endorsed contractor, you will have a professional working in your home who has been drug tested, background checked, and properly trained. Our company agrees to the UWIN Code of Ethics, carries current liability and workers' compensation insurance and is licensed by all appropriate government agencies.

Code of Ethics Includes:
1. We conduct random drug testing on our employees on an ongoing basis.
2. We complete background checks on all field employees as the law permits.
3. We offer a 100% satisfaction guarantee. We maintain the highest degree of customer service.
4. We provide UWIN with all information requested regarding your transaction.
5. We allow UWIN to make a final decision regarding any customer resolution.
6. We properly train all technicians and sales people before sending them into your home.
7. We provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
8. We always adhere to all laws, regulations, and ordinances that govern our service area.
9. We practice proper financial and accounting procedures in accordance with all local, state and federal laws.